Medexpress Case Study - Essential Packaging for Online Pharmacy during the COVID19 pandemic

Medexpress Case Study - Essential Packaging for Online Pharmacy during the COVID19 pandemic

The Challenge

MedExpress is an online, UK based and fully registered pharmaceutical business.

Customers of MedExpress can access a very comprehensive service, whereby treatments can be processed via a three step system. Once registered, a patient is able to complete a free online consultation, where simple questions are asked about their health. The MedExpress medical team will then recommend a relevant treatment and issue a prescription.

Medication is picked and dispatched, with a range of delivery options available to their patients dependent on their individual needs ranging from first class, special delivery and collection from a post office.

In 2014, MedExpress contacted us, looking for packaging for their medication, that would allow the order to remain confidential for customers. They needed packaging that would provide a quality experience for patients, while providing a cost-effective, secure and discrete delivery solution.

The Problem

MedExpress weren't using a hot melt adhesive packaging system, therefore customer discretion was potentially compromised should the package break open during transit. They were also unable to store any packaging due to having no warehouse space, which could cause potential problems in providing their 24 hour delivery service to customers. Read on to find out how we were able to help...

The Solution

  • Lil Packaging were able to provide a good quality range of self-sealing boxes and bookwraps. Our hot melt adhesive gives the best, tightest seal providing security with no reference to the contents inside. This maintains confidentiality and reassurance required for the patient.
  • Over 98% of our orders are dispatched within 24 hours. With this in mind, coupled with packaging that is quick to assemble and pack, means that MedExpress can continue to provide their own speedy 24hour delivery service to their customer with minimal downtime.
  • As the selected packaging was among our extensive range of stocked products, such as our S1 mailbox, CD bookwrap and C-DVD bookwrap, we were able to provide small, regular deliveries to solve the problem related to MedExpress having no warehouse space.
  • In order for us to fully appreciate the packaging needs of MedExpress, our Sales Office Manager at Lil Packaging also visited the site. MedExpress now have their own dedicated Mail Happy Account Manager at Lil Packaging who continues to be a consistent point of contact for packaging orders and any changing requirements. MedExpress therefore have the confidence to place as many orders as they need every week to meet the demands of their customers.

The Outcome

MedExpress were able to continue to provide a 24 hour turnaround service to their customers with the confidence that Lil Packaging would always be on hand to meet their demand for regular packaging deliveries. Packaging storage space was no longer a problem and MedExpress continued to receive good quality, value for money packaging products.

We are proud to say that the packaging that we now supply to MedExpress (along with many of our customers making the switch) has been adapted to meet our Plastic Free status. It is 100% recyclable, sustainable and FSC® certified.

MedExpress continue to be one of our very loyal clients, of which we are still able to continue to supply during these challenging times where home delivery medical solutions are in high demand.

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